Frequently asked questions

We offer physiotherapy, registered massage therapy, kinesiology, chiropractic care, and pelvic floor physiotherapy. Additional services include sports physiotherapy, ICBC and WorkSafeBC rehabilitation, shockwave therapy, IMS and dry needling, active release technique, running gait analysis, balance retraining, custom orthotics, strength and conditioning, and virtual care for patients across British Columbia.

We are at 888 Short Street in Victoria BC, directly across from the Uptown Mall in Saanich. Ample parking is available at the back and side of the building, and we are accessible from Oak Bay, Esquimalt, Langford, Colwood, and surrounding areas.

You can book online at southislandphysio.janeapp.com or call us directly at (778) 433-4900. If you cannot find an available time that works, adding yourself to our cancellation list is recommended, as openings come up regularly.

Yes. We accept ICBC claims for motor vehicle accident injuries and WorkSafeBC claims for workplace injuries. Our administrative team handles the claims process directly, with over a decade of experience in third-party billing navigation.

All of our physiotherapists are Registered Physical Therapists licensed in British Columbia through the College of Physical Therapists of BC. Our co-founders hold advanced credentials including a Master of Science in Physical Therapy, a CPA Board Directorship, and a Master of Physical Therapy from UBC with Gunn IMS certification.

Our approach is solutions-focused rather than symptom-focused. We combine evidence-based manual therapy with progressive exercise to produce durable recovery. All three co-owner physiotherapists remain active clinicians, and our integrated team of RMTs, kinesiologists, chiropractors, and pelvic health specialists provides coordinated care across every dimension of your recovery.

Our initial physiotherapy assessment is $135 for a 45-minute appointment or $200 for a 60-minute complex assessment, both of which include shockwave therapy where clinically appropriate. Return appointments range from $126 to $175 depending on duration. We direct bill most extended health benefit plans, so your out-of-pocket cost will depend on your coverage. Contact our admin team to confirm your plan.

Recovery timelines vary depending on the injury type, severity, and your individual health history. A straightforward ankle sprain managed well may take four to six weeks to return to full sport. Tendon conditions or post-surgical rehabilitation often take longer. At South Island Physiotherapy, we give you realistic timelines from your first appointment and update them as your recovery progresses.

Yes. Every physiotherapist at our clinic holds active registration with the College of Physical Therapists of British Columbia. You can verify any clinician’s registration through the CPTBC public registry at cptbc.org. We hold this as a non-negotiable standard of practice.

You do not need a referral from a physician to book with us. Physiotherapy is a direct-access service, meaning you can contact our clinic and book your initial assessment directly. Some extended health benefit plans do require a referral for reimbursement, so it is worth checking your policy before your appointment.